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Consumers can submit a request for assistance with insurance products, including bonds, warranties and annuities, online.
American Debt Settlement Solutions, Inc. (ADSS): The Consumer Financial Protection Bureau has filed a complaint in federal district court against Florida debt-relief company American Debt Settlement Solutions, Inc. (ADSS) alleging that the company misled consumers by charging illegal fees for their services. ADSS is accused of routinely charging illegal upfront fees for debt-relief services that rarely, if ever, materialized. Other charges include falsely promising to settle debts within a specific timeframe and enrolling consumers who were not likely to successfully complete their programs causing further debt. Read more…
Warranty Offer Alert: Floridians who have received a warranty offer from HomeServe USA Repair Management Corp. are urged to carefully review the offer for an “optional service plan.” The Miami-based insurance agency is reported to have mailed notices to 600,000 Florida residents in November 2012, and consumers are complaining that the notice looks like a bill from a government agency.The mailing asks the customer to send a check for $4.99 in the return envelope and agree to future checking account withdrawals to cover potential repairs to the homeowner’s water line. Click here for an article about the complaints.
The Division of Consumer Services has provided a list of suggestions to the National Association of Insurance Commissioners on steps to improve the recovery process for disaster victims, stating: “Every dollar spent on insurance must count, and policyholders must be able to count on their insurance coverage.” Click here to read the list of suggestions.
NOTICE OF PROPOSED RULEMAKING
RULE CHAPTER: 69J-8, F.A.C.
RULE CHAPTER TITLE: Alternative Procedure for Resolution of Disputed Sinkhole Insurance Claims
69J-8.003 Neutral Evaluator Course Approval
69J-8.004 Qualification and Certification of Neutral Evaluators
69J-8.005 Maintenance of a List of Neutral Evaluators
69J-8.006 Notice of Program
69J-8.007 Request for Evaluation
69J-8.008 Selection of Neutral Evaluator
69J-8.009 Evaluation Process
69J-8.010 Appointment of Department Employee for Consultation for Policyholder Not Represented by an Attorney
69J-8.011 Neutral Evaluator's Report
PURPOSE AND EFFECT: The purpose of the amendment will be to conform the rule to the present wording of section 627.7074, F.S.
SUMMARY: This rulemaking includes changes to the procedures established for the neutral evaluation of sinkhole claims under section 627.7074, F.S. Changes are being made to conform the rule to current statutory requirements. The changes address the following subject areas:
Neutral evaluator qualifications
Procedure for voluntary neutral evaluation deactivation
Notice of the availability of neutral evaluation
Procedure to request neutral evaluation
Selection of the neutral evaluator, and
Filing of the neutral evaluation report
SUMMARY OF STATEMENT OF ESTIMATED REGULATORY COSTS AND LEGISLATIVE RATIFICATION:
The Agency has determined that this will not have an adverse impact on small business or likely increase directly or indirectly regulatory costs in excess of $200,000 in the aggregate within one year after the implementation of the rule. A SERC has been prepared by the agency.
The Agency has determined that the proposed rule is not expected to require legislative ratification based on the statement of estimated regulatory costs or if no SERC is required, the information expressly relied upon and described herein: The changes contemplated within the proposed amendment are not expected to generate costs in excess of $200,000 in the aggregate within one year.
Any person who wishes to provide information regarding the statement of estimated regulatory costs, or to provide a proposal for a lower cost regulatory alternative, must do so in writing within 21 days of this notice.
RULEMAKING AUTHORITY: 627.7074(8), F.S.
LAW IMPLEMENTED: 627.7074, F.S.
IF REQUESTED IN WRITING WITHIN 21 DAYS OF THE DATE OF THIS NOTICE, A HEARING WILL BE HELD AT THE TIME, DATE, AND PLACE SHOWN BELOW (IF NOT REQUESTED, THIS HEARING WILL NOT BE HELD):
DATE AND TIME: Wednesday, October 2, 2013 @ 9:30 AM
PLACE: 116 Larson Building, 200 East Gaines Street, Tallahassee, Florida.
THE PERSON TO BE CONTACTED REGARDING THE PROPOSED RULE IS: Tasha Carter, Director, Division Consumer Services, Department of Financial Services, 200 E. Gaines Street, Room 518A, Larson Building, Tallahassee, FL 32399-0321, (850) 413-5800 or Tasha.Carter@myfloridacfo.com.
Pursuant to the provisions of the Americans with Disabilities Act, any person requiring special accommodations to participate in this program, please advise the Department at least 5 calendar days before the program by contacting the person listed above.
Please click on the following link to view a draft of the proposed Rule Amendment.