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Consumers can submit a request for assistance with insurance products, including bonds, warranties and annuities, online.
Lottery Scam: The Florida Lottery reported that scammers have been sending emails using the department’s logo and letterhead claiming the recipient has won a monetary prize. To claim a share of the funds, the email requests that the recipient contact the person listed, provide financial information and pay taxes.
Florida Lottery officials will not contact players unless they have entered a game or drawing on the official Florida Lottery website or social media sites. Remember, you can’t win if you didn’t enter.
To report a lottery scam, contact the Florida Lottery's Division of Security at 850-487-7730. If you or someone you know has been a victim of a financial scam please call 1-877-MY-FL-CFO (639-5236) or REPORT FRAUD now.
American Debt Settlement Solutions, Inc. (ADSS): The Consumer Financial Protection Bureau has filed a complaint in federal district court against Florida debt-relief company American Debt Settlement Solutions, Inc. (ADSS) alleging that the company misled consumers by charging illegal fees for their services. Read more…
Warranty Offer Alert: Floridians who have received a warranty offer from HomeServe USA Repair Management Corp. are urged to carefully review the offer for an “optional service plan.” The Miami-based insurance agency is reported to have mailed notices to 600,000 Florida residents in November 2012, and consumers are complaining that the notice looks like a bill from a government agency. Click here for an article about the complaints.
The Division of Consumer Services has provided a list of suggestions to the National Association of Insurance Commissioners on steps to improve the recovery process for disaster victims. Click here to read the list of suggestions.
NOTICE OF PROPOSED RULE DEVELOPMENT
RULE CHAPTER: RULE CHAPTER TITLE:
69J-8, F.A.C. Alternative Procedure for Resolution of Disputed Sinkhole Insurance Claims
RULE: RULE TITLE:
69J-8.002, F.A.C. Definitions
69J-8.004, F.A.C. Qualification and Certification of Neutral Evaluators
69J-8.007, F.A.C. Request for Evaluation
69J-8.008, F.A.C. Selection of Neutral Evaluator
69J-8.009, F.A.C. Evaluation Process
PURPOSE AND EFFECT: The proposed rulemaking repeals Rule 69J-8.004, F.A.C., because it is not needed since the standards for neutral evaluators are now in section 627.7074, F.S. Subsection 69J-8.008(2), F.A.C., is amended to require insurers to contact claimants within 3 business days of notice of a request for neutral evaluation, and copy the department on the correspondence to the claimant. Subsection (9) of section 69J-8.008, F.A.C., is added to impose a duty on neutral evaluators to disclose conflicts of interest within 3 business days of assignment. Subsection (5) is added to Rule 69J-8.009, F.A.C., to require disclosure of professionals used by a neutral evaluator and conflicts of interest associated with those professionals. Technical changes are also made.
SUBJECT AREA TO BE ADDRESSED: Neutral evaluation of disputed sinkhole insurance claims in Florida.
RULEMAKING AUTHORITY: 627.7074(18), F.S.
LAW IMPLEMENTED: 627.7074, F.S.
IF REQUESTED IN WRITING AND NOT DEEMED UNNECESSARY BY THE AGENCY HEAD, A RULE DEVELOPMENT WORKSHOP WILL BE HELD AT THE TIME, DATE, AND PLACE SHOWN BELOW:
DATE AND TIME: Tuesday, January 13, 2015 @ 10:00 AM
PLACE: Room 116 Larson Building, 200 East Gaines Street, Tallahassee, Florida.
THE PERSON TO BE CONTACTED REGARDING THE PROPOSED RULE DEVELOPMENT AND A COPY OF THE PRELIMINARY DRAFT, IF AVAILABLE, IS: Tasha Carter, Director, Division Consumer Services, Department of Financial Services, 200 E. Gaines Street, Room 518A, Larson Building, Tallahassee, FL 32399-0321, (850) 413-5800 or Tasha.Carter@myfloridacfo.com.
Pursuant to the provisions of the Americans with Disabilities Act, any person requiring special accommodations to participate in this program, please advise the Department at least 5 calendar days before the program by contacting the person listed above.
Please click on the following link to view the text of the proposed rule Click Here.