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File an Insurance Complaint

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Consumers can submit a request for assistance with insurance products, including bonds, warranties and annuities, online!

Residential Claims
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Know your rights!

Disaster Preparedness
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Learn how to protect your homebase.

OnDemand Library
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Consumers can watch educational videos on various insurance products online.

S.A.F.E.
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Protecting seniors from financial fraud and abuse.

 

Alerts

 

Anthem Cyber Security Breach

Anthem, Inc. recently discovered a cyber security breach that may have impacted Florida insurance consumers. Anthem is working to determine which members/policyholders were impacted by the breach.

Anthem will only contact impacted policyholders and members by written communication via mail, not by phone or email. Anthem will begin mailing letters in the coming weeks.

Consumers should be aware of the potential fraudulent scams targeting current and former Anthem members. Consumers should not provide personal or financial information to persons claiming to represent Anthem via email or phone. If you receive an email or call, follow these helpful tips:

  • DO NOT click on any links or attachments contained within an email.
  • DO NOT reply to the email or reach out to the senders in any way.
  • DO NOT supply any information online or over the phone.

Anthem will provide free credit monitoring services to those who were impacted by the data breach. For more information or questions related to the breach, please call Anthem’s toll-free hotline at 1-877-263-7995 or visit www.anthemfacts.com, a website specifically set up to address the breach.

Florida consumers with questions may contact the Florida Department of Financial Services’ Consumer Helpline, available Monday – Friday from 8:00 a.m. – 5:00 p.m. EST.

Top 10 Consumer Scams of 2014

The business of scams and frauds is ever evolving and scammers are always improving their techniques. Each year consumers and insurance companies lose an estimated $80 billion to scams and frauds. Scammers will use various tactics to take your hard-earned money. Some of these scams include using phone calls to push emotional buttons with scams pertaining to Medicare, or using the Internet to sell inferior products online to the unsuspecting; they even offer the promise of love to get close enough to take your money and disappear. Do your best to prevent potential scams by being informed. Know which scams remain popular and what you can do, as a consumer, to protect your personal information and hard earned money. Read this article to review the top 10 scams of 2014.

Lottery Scam: The Florida Lottery reported that scammers have been sending emails using the department’s logo and letterhead claiming the recipient has won a monetary prize. To claim a share of the funds, the email requests that the recipient contact the person listed, provide financial information and pay taxes.

Florida Lottery officials will not contact players unless they have entered a game or drawing on the official Florida Lottery website or social media sites. Remember, you can’t win if you didn’t enter.

To report a lottery scam, contact the Florida Lottery's Division of Security at 850-487-7730. If you or someone you know has been a victim of a financial scam please call 1-877-MY-FL-CFO (639-5236) or REPORT FRAUD now.

Visit our Consumer Alerts page for more information and also view our list of common Fraud & Scams.

Other Resources

Rule Notices

DEPARTMENT OF FINANCIAL SERVICES

Division of Consumer Services

NOTICE OF PROPOSED RULE DEVELOPMENT

RULE CHAPTER: RULE CHAPTER TITLE:

69J-166, F.A.C. Property Insurance Claims

RULE: RULE TITLE:

69J-166.002, F.A.C. Mediation of Commercial Residential Property Insurance Claims.

69J-166.031, F.A.C. Mediation of Residential Property Insurance Claims.

The PURPOSE AND EFFECT: The proposed amendment is intended to promote clarity and efficiency in the mediation of property insurance claims. Rule 69J-166.002, F.A.C., governs the mediation of commercial residential property insurance claims. Rule 69J-166.031, F.A.C., governs the mediation of residential property insurance claims. Both rules are being amended to do the following:

  • Cross reference the new rule for approval of mediators for the program.

  • Clarify that an insurer must make a claim determination before submitting a claim to mediation.

  • Change the start date for the 21 days to resolve a claim before a mediation conference is held.

  • Identify the website at which the mediation request form may be obtained.

  • Specify that a mediation conference will be held within 15 miles of the insured property unless agreed otherwise by the parties.

  • Provide various additional clarifications and minor revisions.

SUBJECT AREA TO BE ADDRESSED: Mediation of residential and commercial property insurance claims.

RULEMAKING AUTHORITY: 624.308(1), 626.9611, 627.7015(4), F.S.

LAW IMPLEMENTED: 624.307(1), (2), (4), (5), 626.9541(1)(a), (e), (i), (u), 626.9561, 626.9581(1), 626.9641(1)(g), 627.7015, F.S.

IF REQUESTED IN WRITING AND NOT DEEMED UNNECESSARY BY THE AGENCY HEAD, A RULE DEVELOPMENT WORKSHOP WILL BE HELD AT THE TIME, DATE, AND PLACE SHOWN BELOW:

DATE AND TIME: Tuesday, August 18, 2015 @ 9:30 AM

PLACE: 116 Larson Building, 200 East Gaines Street, Tallahassee, Florida.

THE PERSON TO BE CONTACTED REGARDING THE PROPOSED RULE DEVELOPMENT AND A COPY OF THE PRELIMINARY DRAFT, IF AVAILABLE, IS: Tasha Carter, Director, Division Consumer Services, Department of Financial Services, 200 E. Gaines Street, Room 518A, Larson Building, Tallahassee, FL 32399-0321, (850) 413-5800 or Tasha.Carter@myfloridacfo.com.

Pursuant to the provisions of the Americans with Disabilities Act, any person requiring special accommodations to participate in this program, please advise the Department at least 5 calendar days before the program by contacting the person listed above.

VIEW THE PRELIMINARY TEXT OF THE PROPOSED RULE DEVELOPMENT.