Volume 3, No. 3 - March 2014

In The Know

- Keeping you informed is what it's all about

Testing and Fingerprinting at Pearson VUE Locations

If you ever go to a Pearson VUE testing site to take an examination or get fingerprinted, there are some requirements you should know ahead of time. You will need to provide two forms of signature identification at the time of your reservation. One ID must have a photo and be issued by a government agency, e.g., driver's license, military identification card, passport, etc. Also, you should not bring family members, guests, pets or others to the Pearson VUE site at the time of your reservation. If you do arrive with additional persons not associated with the reservation, you may be turned away.

Keeping Your Clients' Confidential Information Confidential

We'd like to remind licensees that many business equipment machines, particularly digital copiers and fax machines have hard drives - like the one on your personal computer - which can contain large amounts of data and images with sensitive and confidential information about your clients (social security numbers, bank account numbers and other financial information, medical records, medication histories, etc.). Obtaining the equipment's hard drive could be the one thing someone aiming to commit identity theft needs. We highly suggest that you make certain confidential information is destroyed or scrubbed before selling or returning the equipment to a leasing firm. Many of the major manufacturers offer security or encryption packages on their products. Please protect yourself and your clients.

Marking Emails from the Department as SPAM

If a licensee marks an email notification from the Department as SPAM, they may not get our future emails but will still be held responsible for complying with the Florida Insurance Code. We have become aware that some licensees mark our communications as SPAM accidentally since they are quickly and without much attention marking a lot of messages in their Inbox as SPAM. Please be sure to pay close attention when you are doing this as it could cause you to unknowingly miss important information about your license and possibly violate the Florida Insurance Code.

For example, we notify you via email that your CE requirement is due and you mark the message as SPAM. Our system receives notification of this then marks your email address as an invalid email address and no longer send emails to it. From that point on, you do not receive the email notifications we attempt to send to you. These emails would have let you know that you have passed your CE due date and you stand to lose any and all appointments you have. If you go four years without an appointment, your license expires. That one simple click marking our message as SPAM can lead to this situation. Unfortunately, if it reaches this final point of the license expiring, you may have to re-qualify as a first-time applicant, including passing an examination.

Additionally, if we receive a bounced response to an email notification we send you, our system will mark your email address as an invalid email address and no longer send emails to it. If your email address changes, you are required by law to notify us. This can easily be done through your MyProfile account.