Mediation

Florida law provides informal alternative dispute resolution programs for certain types of insurance claims. If you have a claim dispute with your insurer, our programs may help you to resolve it prior to taking legal action. If your insurer maintains a position regarding your claim which you find unsatisfactory, mediation will allow you to sit down face to face with the company and a neutral third party mediator licensed by the Department to try and resolve your differences. If you have a sinkhole claim, our Sinkhole program will provide a neutral third party professional to review the findings of the insurer.

The following programs are currently available:

• Automobile
• Continuing Care Retirement Communities
• Residential Property
• Commercial Residential
• Sinkhole Neutral Evaluation Program

Initiating Mediation

If you are having difficulty with your claim and are interested in one of our mediation programs, you may contact the Department using the information listed below. Please note that the Department may open a service request on your behalf and attempt to resolve the dispute with your insurer prior to scheduling a mediation hearing.

• Online Request - Request Assistance
• Telephone – Consumer Helpline 1-877-MY-FL-CFO (1-877-693-5236)
  • TDD line – 1-800-640-0886
  • Out of State Callers – (850) 413-3089
• Fax – Attn Mediation Section (850) 488-6372
• Mail – Florida Department of Financial Services, Mediation Section, Bureau of Education, Advocacy, and Research, 200 East Gaines Street, Tallahassee, Florida 32399-4212

More Information

For more information visit our insurance library mediation page, or visit the Vehicle, Health and Property Consumer Guides pages.