Consumer Guides

Collections

Consumers are protected from harassment by collection agencies. This brochure explains your rights when dealing with debt collectors.

Form Instructions 21k

Complaint Form 1.7MB

Credit Scoring

Credit information plays a key role in most homeowners and automobile coverage and rates. Understanding how the system works is your best defense against costly and damaging mistakes.

English 142k

Fight Fraud

Borrowing money for a home or car? Investing in stocks and securities? Insuring your family and possessions? Plenty of frauds and scams are ready to take advantage of you. Learn how to Fight Back Against Fraud in this brochure.

English 8.31MB

Spanish 8.31MB

Unclaimed Property

Unclaimed property is a financial asset that has been left inactive by its owner. Unclaimed money is deposited into the state school fund, where it is used for public education.

English 444k

Young Consumers Guide

Your financial life is just beginning. Read here for tips dealing with purchasing a car and insurance, signing up for credit cards, and avoiding identity theft and predatory lending.

English 8.31MB

Spanish 8.31MB

Predatory Lending

Predatory lenders offer easy access to money but often use high-pressure sales tactics, inflated interest rates, outrageous fees, unaffordable repayment terms and harassing collection tactics.

English 1.7MB

Spanish 1.7MB

Creole1.3MB

Surplus Lines

Surplus lines insurance is an alternative type of insurance coverage for consumers who cannot get coverage in the standard or “admitted” market. Standard companies will not write policies for unusual, high-risk situations. Read the brochure to learn more.

English 2MB

Home Mortgage Shopping Tips

Be a SMART Borrower - Review these tips before you sign a contract or refinance your current mortgage.

English 179k

Victims Rights

This brochure offers guidelines on your rights as a victim of a crime, what to expect from the legal system, and resources for assistance.

English 624KB

Spanish 624KB

Avoid Affinity Fraud

Never make an investment based solely on the recommendation of a member of an organization, religious, or ethnic group to which you belong.

English 227KB

Reverse Mortgage Rack Card

Before you borrow, consider these questions to determine if a reverse mortgage is right for you.

English 728k

Spanish 728k

Workers Compensation Fraud

Join the battle against workers' compensation fraud. Learn about the consequences of workers’ compensation fraud and how to report it.

English 1.7MB

Spanish 1.7MB