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Consumer Guides

General Financial

Protecting your nest egg now will protect your financial future.

View Collections Brochure

Collections

Consumers are protected from harassment by collection agencies. This brochure explains your rights when dealing with debt collectors.

Form Instructions 21k

Complaint Form 1.7MB

View Credit Scoring Brochure

Credit Scoring

Credit information plays a key role in most homeowners and automobile coverage and rates. Understanding how the system works is your best defense against costly and damaging mistakes.

English 142k

View Fight Fraud Brochure

Fight Fraud

Borrowing money for a home or car? Investing in stocks and securities? Insuring your family and possessions? Plenty of frauds and scams are ready to take advantage of you. Learn how to Fight Back Against Fraud in this brochure.

English 806KB

View Unclaimed Property Brochure

Unclaimed Property

Unclaimed property is a financial asset that has been left inactive by its owner. Unclaimed money is deposited into the state school fund, where it is used for public education.

English 444k

View Young Consumers Guide

Young Consumers Guide

Your financial life is just beginning. Read here for tips dealing with purchasing a car and insurance, signing up for credit cards, and avoiding identity theft and predatory lending.

English 8.31MB

Spanish 8.31MB

View Predatory Lending Brochure

Predatory Lending

Predatory lenders offer easy access to money but often use high-pressure sales tactics, inflated interest rates, outrageous fees, unaffordable repayment terms and harassing collection tactics.

English 1.7MB

Spanish 1.7MB

Creole1.3MB

View Surplus Lines Brochure

Surplus Lines

Surplus lines insurance is an alternative type of insurance coverage for consumers who cannot get coverage in the standard or “admitted” market. Standard companies will not write policies for unusual, high-risk situations. Read the brochure to learn more.

English 2MB

View Home Mortgage Shopping Tips

Home Mortgage Shopping Tips

Be a SMART Borrower - Review these tips before you sign a contract or refinance your current mortgage.

English 179k

View Victims Rights Guide

Victims Rights

This brochure offers guidelines on your rights as a victim of a crime, what to expect from the legal system, and resources for assistance.

English 624 KB

Spanish 624 KB

View Avoid Affinity Fraud Brochure

Avoid Affinity Fraud

Never make an investment based solely on the recommendation of a member of an organization, religious, or ethnic group to which you belong.

English 227KB

View Reverse Mortgage Rack Card

Reverse Mortgage Rack Card

Before you borrow, consider these questions to determine if a reverse mortgage is right for you.

English 728k

Spanish 728k

View Workers Comp Fraud

Workers Compensation Fraud

Join the battle against workers' compensation fraud. Learn about the consequences of workers’ compensation fraud and how to report it.

English 562kb

Spanish 562kb

View Pre Need Funeral

Pre-Need Funeral and Cemetery Arrangements

A single funeral can be the third largest purchase of a given household. Learn what to consider before purchasing a preneed contract.

English 1MB

Spanish 1MB