Division of Agent and Agency Services
RESIDENT CUSTOMER REPRESENTATIVE LICENSE
TYPE AND CLASS:
4-40 Customer Representative
Common Use(s) of License:
A salaried employee of the general lines (property and casualty)
agent or agency that may transact automobile, water craft, home, motorcycle, and
pet insurance under the supervision of a licensed and appointed general lines agent.
Related Florida Statutes:
626.015
STEPS TO OBTAIN RESIDENT 4-40
CUSTOMER REPRESENTATIVE LICENSE:
Step 1 - You must be:
- A natural person at least 18 years of age.
- A resident of the state of Florida.
- A United States citizen or legal alien who possesses a
work authorization from the United States Immigration and
Naturalization Services.
[Click here for more information]
Step 2 - Must have the following prerequisite(s) before
applying:
- Successfully completed 100 hour classroom course in all lines of insurance except life and annuities. Must be completed within four years of application date.
[Click here to search for a course]
[Requires State Examination]
OR
- Successfully completed a correspondence course in all lines of insurance except life and annuities. Must be completed within four years of application date.
[Click here to find a course]
[Requires State Examination]
OR
- Completed at least six months experience in responsible insurance duties as a full-time employee
(of an insurer, general lines agent or agency, etc.) in all lines except life and annuities.
[Click here to print the Qualification and Verification Form]
[Requires State Examination]
OR
- Successfully completed at least 6 semester hours of credit or its equivalent in property and casualty courses
from an accredited college or university (an official transcript required).
[Requires State Examination]
OR
- Obtain and submit a Letter of Clearance indicating you held
a property and casualty license for at least one (1)
year in your previous home state and apply for a Florida
property and casualty license within 90 days of requesting the
Letter of Clearance
(Transfer of License). [Exempt from State Examination]
OR
- An original letter from one of the following institutions awarding one of the following designations:
- American Institute for Property and Liability Underwriters - Chartered Property and Casualty Underwriters (CPCU)
- Insurance Institute of America - Accredited Advisor in Insurance (AAI)
- Society of Certified Insurance Counselors - Certified Insurance Counselor (CIC)
- Independent Insurance Agents of America - Accredited Customer Service Representative (ACSR)
- National Association of Professional Insurance Agents - Certified Professional Service Representative (CPSR)
- Society of Certified Insurance Service Representatives - Certified Insurance Service Representative (CISR)
- National Association of Christian Catastrophe Insurance Adjusters - Certified Insurance Representative (CIR)
- Florida Association of Insurance Agents - Certified Customer Service Representative (CCSR)
- Accredited Postsecondary Institute in this State - Registered Customer Service Representative (RCSR)
- Professional Career Institute - Professional Customer Service Representative (PCSR)
[More Designation Information]
[Exempt from State Examination]
OR
- Earned an associate degree or bachelor's degree from an accredited college or university with at least 9
academic hours of property and casualty insurance curriculum, or the equivalent (an official transcript is required).
[Exempt from State Examination]
Step 3 - Apply:
Step 4 - Send prerequisite(s) to department:
- Send proof of prerequisite, as indicated in Step 2,
to the Bureau.
Note: If you have taken a prelicensing course, your prelicensing
education provider will automatically send the Bureau proof within 20 days of your passing date. This does not include designations.
Mail to:
Department of Financial Services
Bureau of Licensing, Room 419
200 East Gaines Street
Tallahassee, FL 32399-0319
Step 5 - Fingerprints:
Step 6 - Status notification(s):
- Once an application has been submitted, you may check
your
MyProfile account
for the status of your application. Deficiencies
will be listed under the pending license type.
Step 7 - Examination:
Disregard this step if you are not required to take an exam.
-
Upon approval, an e-mail will be sent to you directing you to check your messages in your
MyProfile
account. Messages are where you may print your
notifications from the department, such as an
authorization for an examination. Follow the message's instructions to schedule the examination.
[Click here for the Exam Information page]
Step 8 - Print license:
- Once all the above steps have been satisfied, the
department will send your approval by email. You may
then go to your MyProfile account
and print your license.
Note: If you are required to take an examination, you will not be able to print your license until the department has
received a passing result from the testing vendor.
Special Note:
- Can not be employed by more than one general
lines agent or agency at any given time and must
be housed in the office of the agent or agency.
-
All business transacted by the
customer representative must be in
the name of the agent or agency.
-
May not obtain the license to write
or handle controlled business per
Florida Statute 626.730.
-
Can not engage in transacting
insurance outside of the office of
his/her agent or agency.
-
Must be a salaried employee. Compensation shall
not include commissions and shall not be
primarily based on the production of
applications, insurance, or premiums.
The Customer Representative license can not be held with the
following licenses:
- 0-55 SERVICE REPRESENTATIVE
- 0-60 MANAGING GENERAL AGENT
- 0-93 LIFE (FOREIGN/MILITARY)
- 1-20 SURPLUS LINES
- 2-20-GENERAL LINES
- 2-21 MOTOR VEHICLE AND MECHANICAL BREAKDOWN
- 2-22 CREDIT PROPERTY
- 2-23 RESIDENT MOTOR VEHICLE RENTAL
- 2-30 MORTGAGE GUARANTY
- 2-33 INDUSTRIAL FIRE OR BURGLARY
- T1-20 SURPLUS LINES
- T2-20-GENERAL LINES
- T2-33 INDUSTRIAL FIRE OR BURGLARY
