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Debt Collection Program

The Chief Financial Officer (CFO) is authorized under Section 17.20, Florida Statutes (F.S.), to contract with one or more collection agents and administer a statewide debt collection program. Chapter 69I-21.003, Florida Administrative Code, enumerates policies and procedures for carrying out responsibilities related to debt collections. Chapter 2010-151, Laws of Florida, amended Section 17.20, F.S., to strengthen requirements to manage and report accounts receivable and other claims due to the state.

State Agency Responsibilities

  • Exercise due diligence (e.g., phone calls, letters, etc.) in securing payment for all debt due to the state.
  • Assign accounts to a collection vendor contracted by the Department of Financial Services (DFS) no later than 120 days after the date on which accounts are due and payable to the state, unless otherwise exempted by DFS. Prior to July 1, 2010, agencies had six months to exercise due diligence before assigning accounts to a collection vendor. Due to the length of time necessary for exercising proper due diligence and fulfilling requirements for due process pursuant to Chapter 120, F.S., requiring an earlier deadline would not be reasonable. The requirement to assign accounts to a collection vendor contracted by DFS does not apply to agencies that have independent statutory authority to contract for the collection of delinquent accounts.
  • Request exemption from DFS for not assigning accounts to collection or for extending the 120-day period when appropriate.
  • Monitor activities of, and fees charged by, the vendor for assigned accounts and periodically reconcile to vendor reports.
  • Report annually to the Legislature and the Chief Financial Officer (CFO) on accounts receivable and other claims due to the state, pursuant to Section 17.20(4), F.S.

CFO Responsibilities

  • Administer and manage the debt collections contract for agencies that do not have independent statutory authority to contract for the collection of delinquent accounts. This contract allows the collection vendors to add a fee to the amount of debt to be paid by the debtor at no cost to the state. Agencies have the option to choose any one of four contracted vendors and switch vendors at any time during the contract period. The debt collections contract was substantially changed in 2010 with a goal of improving collections. The prior contract only utilized one collection vendor whereas the current contract utilizes four collection vendors to promote competition for better collection rates and results.
  • Assist and train state agencies as necessary and serve as liaison between state agencies and collection vendors.
  • Review and approve agency exemption requests. Examples of circumstances where exemption has been approved include:
    • The accounts have reached their statue of limitations.
    • Debtor is deceased or has filed for bankruptcy.
    • Debtor is actively making payments according to an authorized payment plan.
    • Debtor is a state or local government
    • Agency has a strong enforcement authority to collect on accounts beyond the 120-day period (e.g. authority to suspend licenses, withhold car registration renewals, etc.).
  • Report annually to the Governor and Legislature on claims for collections due to the state, pursuant to Section 17.20(5), F.S.

Click here to download the 2010 Annual Report

Click here to download the 2011 Annual Report

Click here to download the 2012 Annual Report

Collection Statistics

Fiscal Year 2006-07 2007-08 2008-09 2009-10 2010-11 2011-12
Dollar amount assigned to collection
(in millions)
$125.69 $86.39 $107.48 $146.75 $198.07 $171.59
Dollar amount collected (in millions) $11.03 $10.42 $9.72 $6.19 $10.16 $9.68
% dollar amount collected of dollar amount assigned 8.78% 12.06% 9.04% 4.22% 5.13% 5.64%

Amounts include results of collection efforts from agents under the CFO's debt collections contract and other state agency collection efforts.

Collection Agents Under the CFO's Current Debt Collections Contract:

Gila Corporation d/b/a Municipal Services Bureau (MSB)

National Enterprise Systems, Inc. (NES)

NCO Financial Systems, Inc. (NCO)

United Collection Bureau, Inc., (UCB)