DATE:	July 22, 1997
TO:	Agency Addressed
FROM:	William O. Monroe, Director Division of Accounting & Auditing Office of Comptroller
SUBJECT:	INTERACTIVE VOICE RESPONSE SYSTEM

We now have in place an Interactive Voice Response (IVR) System to provide EFT payment information and vendor payment information to callers. The system has two phone numbers to call depending on the information desired.

The EFT System Phone Number is 413-7262 or Suncom 293-7262. This phone number will provide EFT participants with the following information related to EFT payments:

1. Start Date Information-the anticipated pay date that their EFT will start,
2. Current Payment Information-the most recent payment made by EFT, and
3. Upcoming Payment Information-if payroll has run and it is not settlement date/pay day yet, the system will tell the caller the upcoming payment information.

If assistance is needed from an employee of the Department, a 0 out option is available to get assistance. Please inform your employees of the availability of this new system.

The Vendor Information System Phone Number is 413-7269 or Suncom 293-7269. This system will provide payment information based on Vendor Number and invoice number and/or dollar amount. It searches for a match within the most recent 30 day period. This number also has a 0 out option if assistance is needed. The Vendor Ombudsman Section will provide assistance. Agencies are encouraged to inform vendors about this new system, including providing information in purchase orders and contracts. The Department of Management Services has agreed to include the phone number in the boiler plate language of their purchasing documents.

If you have any questions please call Hal Foy, Bob Barrett for vendor payment information, or Mike Crowley for EFT information at 488-1951 or Suncom 278-1951.