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Division of Workers' Compensation

Bureau of Employee Assistance

Bureau Chief

  • Stephen Yon

Core Functions

  • Investigates disputes and facilitates resolution without undue expense, costly litigation or delay in the provision of benefits.
  • Assists system participants in fulfilling their statutory responsibilities.
  • Educates and disseminates information to all system participants.
  • Initiates contacts with injured workers to discuss their rights and responsibilities and advise them of services available through EAO.
  • Reviews claims in which injured workers’ benefits have been denied, stopped, or suspended.

Contact Information

Bureau Chief Stephen Yon (850) 413-1610, Stephen.Yon@myfloridacfo.com
Injured Worker Helpline Supervisor Margaret Howard (850) 413-1960, Margaret.Howard@myfloridacfo.com
Denial Review Team Supervisor Roberta Turnquist (352) 369-2887, Roberta.Turnquist@myfloridacfo.com
Injured Worker Initial Contact Team Sup. Diana Ajayi (813) 221-6525, Diana.Ajayi@myfloridacfo.com
Ombudsman Team Supervisor John Bailey (850) 413-1849, John.Bailey@myfloridacfo.com
Early Intervention Team Maryann Trout (859) 413-1637, Maryann.Trout@myfloridacfo.com
Death Claims Chris Howell (904) 798-5880, Chris.Howell@myfloridacfo.com
Medical Request for Assistance (MRFA) Linda Hayes (850) 413-1861, Linda.Hayes@myfloridacfo.com
Fax Numbers (850) 413-1970, (850) 413-1979
Central Office (850) 413-1610
Central Office mailing address
Bureau of Employee Assistance
200 East Gaines Street
Tallahassee, Florida 32399-4225
Customer Service Linda Hayes (850) 413-1861, Linda.Hayes@myfloridacfo.com
Injured Worker Hot Line 1-800-342-1741
Injured Worker Email Questions wceao@myfloridacfo.com
District Office locations Go to field office map »

Florida Statutory References

  • Section 440.19, Regulates the procedure and time for filing claims, and all aspects of the claim resolution process
  • Section 440.191, Creates the EAO to inform and assist injured workers, employers, carriers, and health care providers in fulfilling their responsibilities under the Workers' Compensation Law
  • Section 440.192, Procedure for resolving benefit disputes

If you have additional questions you may contact us by email:

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