Division of Workers' Compensation

Bureau of Employee Assistance

Investigates disputes and facilitates resolution without undue expense, costly litigation or delay in the provision of benefits.
Assists system participants in fulfilling their statutory responsibilities.
Educates and disseminates information to all system participants.
Initiates contacts with injured workers to discuss their rights and responsibilities and advise them of services available through EAO.
Reviews claims in which injured workers’ benefits have been denied, stopped, or suspended.

Bureau Chief	Pam Macon (850)413-1708, Pamela.Macon@myfloridacfo.com
Injured Worker Helpline Team Supervisors	Kenneth Howard (305)536-0383, Kenneth.Howard@myfloridacfo.com
Denial Review Team Supervisor	Roberta Turnquist (352)369-2887, Roberta.Turnquist@myfloridacfo.com
Injured Worker Initial Contact Team Sup.	Diana Ajayi (813)221-6525, Diana.Ajayi@myfloridacfo.com
Ombudsman Team Supervisor	John Bailey (850)413-1849, John.Bailey@myfloridacfo.com
Early Intervention Team	Maryann Trout (859)413-1637, Maryann.Trout@myfloridacfo.com
Death Claims	Chris Howell (904)798-5880, Chris.Howell@myfloridacfo.com
Medical Request for Assistance (MRFA)	Linda Hayes (850)413-1861, Linda.Hayes@myfloridacfo.com
Fax Numbers	(850)414-0827, (850)921-2572
Central Office	(850)413-1610
Central Office mailing address	Bureau of Employee Assistance 200 East Gaines Street Tallahassee, Florida 32399-4225
Customer Service	Linda Hayes (850)413-1861, Linda.Hayes@myfloridacfo.com
Injured Worker Hot Line	1-800-342-1741
Injured Worker Email Questions	wceao@fldfs.com
District Office locations	Go to field office map »

Section 440.19, Regulates the procedure and time for filing claims, and all aspects of the claim resolution process
Section 440.191, Creates the EAO to inform and assist injured workers, employers, carriers, and health care providers in fulfilling their responsibilities under the Workers' Compensation Law
Section 440.192, Procedure for resolving benefit disputes

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