The Penalty Section is responsible for evaluating and assessing insurer performance pursuant to Section 440.525, F.S., Rule 69L-24, F.A.C., and Rule 69L-7, F.A.C., regarding the timely payment of initial indemnity benefits and medical bills, and the timely filing of the First Report of Injury or Illness Form (DWC-1) and medical bills.
The Division has developed and implemented an interactive Internet-based system that allows insurers to access and respond to their performance information in real-time. The Centralized Performance System (CPS) provides essential performance information and industry trends that enable both the Division and insurers to monitor claim performance issues. The CPS system has two modules that monitor and evaluate an insurer’s medical and indemnity performance.