Agents Information - Florida Preferred Property Insurance Company
Will I have the same agent once Citizens becomes my new insurer?
As long as the agent is appointed with Citizens, the agent will not change. Most Poe independent agents are already appointed with Citizens.
Citizens has informed the Receiver that it will not be using Poe and Associates, Inc., for Citizens Transition Coverage and Citizens Regular Coverage. Poe and Associates, Inc., is an insurance agency affiliated with the Poe Insurers. Beginning July 1, Citizens will service these policyholders on its own behalf.
What will be the process for submitting an application to Citizens for Citizens Regular Coverage (for former Poe policyholders only)?
Personal Residential – MultiPeril (ePAS):
Submit a completed application, premium check and a copy of the Poe Insurer declarations page only.
For expedited processing, enter in ePAS the prior company name and policy number. These fields are located on the “Other” tab.
Write the previous Poe Insurer name and policy number on the top right corner of the Citizens application.
No additional documentation required.
Personal Residential – Wind-only (eWind):
Submit a completed application, premium check and a copy of the Poe Insurer declarations page only.
For expedited processing, write the previous Poe Insurer name and policy number on the top right corner of the Citizens application.
No additional documentation required.
Commercial policies – MultiPeril (CLA) and Wind-only (HRA):
Submit a completed application with all required documents, photos, etc. and a copy of the expiring Poe Insurer declarations page.
For expedited processing, write the previous Poe Insurer name and policy number on the top right corner of the Citizens application.
What is going to happen to the commissions I have been paid by the Poe Insurers?
If you are appointed as an agent by Citizens for the Citizens Transition Coverage, you may retain the commission you have already been paid by the Poe Insurers for Poe Coverage that renews prior to July 1, 2006. However, if the Citizens Transition Coverage cancels early, you are required to return the remaining unearned commission to the Receiver.
How do I process policy and underwriting changes for Citizens Transition Coverage?
Agents appointed by Citizens for Citizens Transition Coverage that have access to Poe systems will continue to be able to service all inquiries relating to policy coverage, endorsements, and cancellation of Citizens Transition Coverage as you have in the past. Agents unable to process a change directly may call the Citizens’ Tampa Service Center at 1-866-875-8877.
Is there a new mailing address for correspondence and premium related to Citizens Transition Coverage?
Effective immediately, Citizens’ has established a post office box in Tampa for Citizens Transition Coverage policies. All correspondence or premium payments for Citizens Transition Coverage should be sent to:
This post office box is for Citizens Transition Coverage policies only! DO NOT SEND applications, correspondence, or payments for Citizens Regular Coverage to this box. They will be returned and processing will be delayed.
Where should overnight packages be sent?
Any documents that must be sent overnight to the Citizens Tampa Service Center must be sent U.S. Postal Service (USPS) overnight. FEDEX and other overnight services are not accepted at the post office.
Should agents submit an application for Citizens Regular Coverage immediately for policyholders whose Citizens Transition Coverage expires in July, 2006 (even if they have paid their Poe premium)?
Agents who cannot secure replacement coverage through another insurer may submit an application for Citizens Regular Coverage for policyholders whose Citizens Transition Coverage expires in July, 2006. Be sure to enter correctly the prior company name and policy number, and attach a copy of the expiring Poe declaration page to expedite processing.
Will policyholders whose policies expire in July be sent a notice about how to find replacement coverage?
Citizens is aware that policyholders whose policies have normal expiration dates in July 2006, will have limited time to receive offers of replacement coverage. The Receiver has mailed a “Notice to Policyholders” along with Citizens’ “Notice of Offer of Automatic Coverage” outlining the policyholder’s options.
Will Citizens issue a non-renewal notice or reminder for Citizens Transitions policies prior to the expiration date?
No. Citizens’ “Notice of Offer of Automatic Coverage” referenced above will be the only notice mailed regarding this issue. Policyholders should be aware of their policy expiration date and begin seeking replacement coverage prior to that date.
Can policyholders apply for Citizens Regular Coverage immediately to avoid the statutory deductibles and cap limits that would be applicable on any June 2006 loss claims handled by FIGA?
No. According to Florida Statutes, a risk is not eligible for coverage with Citizens if existing or replacement coverage is available with an authorized insurer. Claims which occur prior to 12:01 a.m. on July 1, 2006, will be covered by FIGA and are subject to any applicable statutory deductibles and cap limits.
Since commercial lines policyholders, including condo associations, with aggregate building limits of $25 million or greater are not eligible for Citizens Transition Coverage, will Citizens waive the 30 business day rule for coverage to be bound through Citizens Regular Coverage?
Citizens is handling these on an exception basis and will be working with the affected agencies individually. Citizens underwriting staff have been in contact with the producing agents of these policies.
If the Citizens Transition Coverage includes wind and all other perils and the risk is located in a wind eligible territory, how should the policy be written at expiration?
If the agent is unable to secure replacement coverage in the voluntary market, two separate applications (wind-only and multi-peril) must be submitted for Citizens Regular Coverage.
If a mortgage company notifies an insured that Citizens coverage is not acceptable and must be replaced within 60 days, what should the agency do?
The Receiver has mailed a “Notice to Policyholders” with Citizens’ “Notice of Offer of Automatic Coverage” to policyholders. A copy provided to the lender should be sufficient proof of coverage.
I am owed commissions from a Poe Insurer. Will I be paid?
Yes. Commission checks have been mailed through the May 2006 commissions owed by the Poe Insurers. The Receiver paid commissions owed by Southern Family Insurance Company and Atlantic Preferred Insurance Company. Poe and Associates has informed the Receiver that it has mailed commissions due from Florida Preferred Property Insurance Company, which was not in receivership until June 1, 2006.
Is this an assumption of Poe coverage by Citizens, since Citizens is using the policyholder's Poe Insurer forms and rates for the remaining term of the Poe Coverage?
No. This is not an assumption of coverage. Per the Liquidation Plan, Citizens will have approval from the OIR to use Poe Insurer's forms and rates as Citizens' forms and rates for the remaining term of the Poe Coverage.
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