Florida's Insurance Consumer Advocate and Division of Consumer Services Host
Homeowners Insurance Consumer Forums to Improve Claim Process
March 18, 2013
TALLAHASSEE—Florida’s Insurance Consumer Advocate Robin Smith Westcott
and Department of Financial Services, Division of Consumer Services is offering
Florida homeowners an opportunity to improve the insurance claim-handling
process by sharing their experiences.
The first three forums will be held at 6:30 p.m. March 21 in Orlando, March 26
in Tampa and March 27 in Jacksonville with additional forums scheduled
throughout the state in April and May.
Click here for a full schedule.
“Often consumers are confused and intimidated in the claim-handling process,”
Westcott said. “This is an opportunity for consumers to share their
experiences to help improve the system for everyone.”
Westcott is appointed by Florida Chief Financial Officer Jeff Atwater, who also
oversees the Department of Financial Services. Most recently, Westcott has
been a vocal advocate when it comes to inappropriate use of consumer credit
information to deny a claim; more consumer protections for policyholders in
Citizens Property Insurance Corporation, the state’s insurer of last resort; and
more disclosure for homeowners regarding force-placed lender coverage.
Tasha Carter, Director of the Division of Consumer Services, will join Westcott
at the forums. The Division of Consumer Services operates the CFO’s Insurance
Consumer Helpline. Last year, the division received more than 325,000
consumer calls and helped recover more than $22.5 million for Florida
policyholders in claim payments and premium refunds.
“We step into the shoes of consumers and represent them directly in their
dispute,” Carter said. “We want Floridians to know they have someone in their
corner when it comes to protecting their families, homes and hard-earned
Policyholders who need immediate assistance with an insurance-related issue
should call the toll-free Insurance Helpline at 1-877-My-FL-CFO (693-5236) or
The Insurance Consumer Advocate
is appointed by Florida Chief Financial Officer Jeff
Atwater and is committed to finding solutions to
insurance issues facing Floridians, calling attention to
questionable insurance practices, promoting a viable
insurance market responsive to the needs.