Do you need to file an insurance complaint? The Division of Consumer Services is happy to assist you with your insurance questions and concerns or open a formal complaint. Our dedicated and experienced helpline specialists are continuously trained and informed about any changes that occur to the 26 different categories of insurance they confront on a daily basis. We are ready to contact the insurance company on your behalf to assist you with your insurance complaint. Below are three easy ways to submit your complaint.
FILE AN INSURANCE COMPLAINT ONLINE
Consumers can submit a complaint on insurance products, including bonds, warranties and annuities, online by visiting our Online Insurance Assistance homepage. The request is assigned to an insurance specialist to provide necessary assistance.
FILE AN INSURANCE COMPLAINT BY TELEPHONE
You can contact a specialist directly by telephone on weekdays between the hours of 8:00 a.m. - 5:00 p.m. EST at the statewide, toll-free number 1-877-MY-FL-CFO (1-877-693-5236). If you are calling from Out of State please dial (850) 413-3089.
FILE AN INSURANCE COMPLAINT BY EMAIL
Consumers can also submit a complaint on insurance products, including bonds, warranties and annuities by emailing the Division at: Consumer.Services@myfloridacfo.com.
Please have the following information ready:
Policy information – Company, Policy Number or Claim Number
Your contact information – Address, Telephone Number (Home, Cell or Work).
Description of the problem or issue
NOTE: Insurance companies, by statute, have 20 days to respond to the Department once a complaint has been filed. Usually the response time is much quicker and we strive to successfully close a file within 30 days.
Please be advised the information provided to the Department of Financial Services becomes a public record and is subject to a public record request. Before the documents leave the Department, personal information (such as social security numbers, policy numbers, and health and financial information) is removed. The information that may be provided is limited to your name, address, telephone number, email address, and the name of your insurance company.
Online Financial Assistance
Consumers can submit a request for assistance with financial products, including financial service companies (mortgage brokers and lenders), financial institutions, investments and collection agencies.
Visit the Office of Financial Regulation’s Web site for further assistance.