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Need Our Help

The Division of Consumer Services is happy to assist you with your insurance needs. Our dedicated and experienced helpline specialists are continuously trained and informed about any changes that occur to the 26 different categories of insurance they confront on a daily basis. We are ready to take your call, answer your questions, or open a file and go to the company on your behalf.

Online Insurance Assistance

Consumer Help Online


Consumers can submit a request for assistance with insurance products, including bonds, warranties and annuities, online. Just click on the Consumer Help Online icon. The request is assigned to a specialist to provide necessary assistance.


Online Financial Assistance

Consumers can submit a request for assistance with financial products, including financial service companies (mortgage brokers and lenders), financial institutions, investments and collection agencies.

Visit the Office of Financial Regulation’s Web site for further assistance.

Assistance By Telephone

You can contact a specialist directly by telephone between the hours of 8am–5:00pm at the statewide, toll-free number below:

1-877-MY-FL-CFO (1-877-693-5236)

Out of State Callers: (850) 413-3089

Please have the following information ready:

  • Policy information – Company, Policy Number or Claim Number

  • Your contact information – Address, Telephone Number (Home, Cell or Work).

  • Description of the problem or issue

NOTE: Insurance companies, by statute, have 20 days to respond to the Department once a complaint has been filed. Usually the response time is much quicker and we strive to successfully close a file within 30 days.

Please be advised the information provided to the Department of Financial Services becomes a public record and is subject to a public record request. Before the documents leave the Department, personal information (such as social security numbers, policy numbers, and health and financial information) is removed. The information that may be provided is limited to your name, address, telephone number, email address, and the name of your insurance company.