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Division Director

Tanner Holloman

Assistant Director

Andrew Sabolic


Workers' Compensation
200 East Gaines Street
Tallahassee, FL 32399-0318
Workers' Compensation Claims
(800) 342-1741
Workers' Compensation Exemption/ Compliance
(850) 413-1609

Bureau of Monitoring and Audit

Bureau Chief

  • Charlene Miller

Core Functions

  • Overall monitoring and auditing of carrier performance
  • Monitoring accuracy of benefit payments; initiating intervention efforts when appropriate
  • Establishing permanent total cases eligible for Division-paid supplemental benefits
  • Assessing penalties for late reporting, benefit payments, or medical payments
  • Developing and adopting various health care reimbursement manuals
  • Resolving reimbursement disputes between medical providers and payers
  • Investigating reports of provider violations
  • Certifying Expert Medical Advisors
  • Providing technical assistance to customers through telephone contacts, training, and audit workshops

Contact Information

Charlene Miller, Bureau Chief (850) 413-1738
Charlene.Miller@myfloridacfo.com
Carrier Performance and PT Supplemental Payments Derrick Richardson
(850) 413-1671
Derrick.Richardson@myfloridacfo.com
CPS/Penalty Assessments Chad Mason
(850) 413-1617
Chad.Mason@myfloridacfo.com
Medical Services Theresa Pugh
(850) 413-1721
Theresa.Pugh@myfloridacfo.com
Fax Numbers (Central Office) Bureau Chief's Office - (850) 414-2244
Audits - (850) 414-2244
Penaly - (850) 488-2204
Permanent Total - (850) 414-2244
Medical Services - (850) 413-1982
Central Office (850) 413-1608
Central Office mailing address Bureau of Monitoring & Audit
200 East Gaines Street
Tallahassee, Florida 32399-4224

Here are Florida statutory references regulating the Bureau's responsibilities

  • Section 440.13, Medical services and supplies; penalties for violations; limitations
  • Section 440.15, Compensation for disability
  • Section 440.185, Notice of injury or death; reports; penalties for violations
  • Section 440.20, Time for payment of compensation; penalties for late payment
  • Section 440.525, Examination of Carriers