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Division Director

Sha'Ron James


Division of Rehabilitation and Liquidation
Alexander Bldg.,
2020 Capital Circle SE, Ste. 310
Tallahassee, FL 32301
1-800-882-3054
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Claims Information

I am a Florida policyholder. How do I report a new claim or check on the status of a pending claim?

During liquidation, the Florida Insurance Guaranty Association (FIGA) steps in and handles the processing and payment of covered loss claims. You may contact FIGA by calling (800) 988-1450 or by mail at the following address:

Florida Insurance Guaranty Association
P.O. Box 14249
Tallahassee, FL 32317

New claims can also be sent by email to nclaim@agfgroup.org.

FIGA pays covered claims up to a maximum of $300,000 per claim. For Homeowners claims, there is an additional $200,000 available for Coverage A and Coverage C losses. Loss claim payments are subject to a $100 statutory deductible per claim.

I am a Texas policyholder. How do I report a new claim or check on the status of a pending claim?

Policyholders should continue to notify HPIC of claims under normal reporting procedures, including the reporting of new claims as well as lawsuits pertinent to policies of the company. The Florida Department of Financial Services is currently making arrangements for Texas loss claims files and associated information for shipment to TPCIGA for handling. During liquidation, the Texas Property and Casualty Insurance Guaranty Association (TPCIGA) steps in and handles the processing and payment of covered loss claims in accordance with the Texas statutes. You may contact TPCIGA by calling (800) 856-0298 or by visiting their website at www.tpciga.org.

If I have already filed a claim with HPIC, will the Liquidation affect the status of my claim?

No. The adjusting of your claim will continue with the adjusting being performed by representatives from the guaranty association.