Note: The below questions and answers relate to Florida policyholders and policies issued in Florida. If you are a claimant in another state, please refer to the information posted within these FAQ's and contact that state’s guaranty association for guidance on their claims handling processes.
What is the status of my claim?
Processing and payment of covered workers' compensation claims are being handled by the Florida Workers' Compensation Insurance Guaranty Association (you are leaving the DFS website and opening a new browser window) ("FWCIGA").
If you need the status of your claim, please call or write to FWCIGA c/o United Self Insured Services ("USIS") at the following address:
United Self Insured Services (“USIS”) is the third party administrator that will be handling claims on behalf of FWCIGA.
If I previously reported my claim to AequiCap, must I start over with FWCIGA?
No. FWCIGA has access to the company claim files and will handle your claim.
There is a lawsuit being brought against me for bills that AequiCap should have paid. What should I do?
You should contact USIS immediately at (800) 444-9098 ext. 400. Just as the insurance company would have done if it were still solvent, FWCIGA will determine if you are entitled to receive legal defense.
Should I send you additional bills or information regarding a pending claim with AequiCap?
Yes. Please send all documentation regarding a pending claim to:
PO Box 616648
Orlando, FL 32861-6648
Phone: (800) 444-9098 ext. 400
Fax: (407) 352-5788
Please be sure to reference your claim number on all correspondence.
Do I need to submit a proof of claim form to the Receiver in order to have FWCIGA make payments on my loss claim?
No. FWCIGA has access to the company claim files and will review your claim to determine if it is a covered claim on which payments may be due.
However, if you are uncertain that your claim is covered by FWCIGA and/or you wish to make a claim directly against the AequiCap receivership estate, you must submit a proof of claim form to the Receiver. The Receiver has not yet begun the proof of claim filing process. Once the proof of claim process begins, information will be posted to this website on how you can obtain a proof of claim form.