Note: The below questions and answers relate to Florida policyholders and policies issued in Florida. If you are a claimant in another state, please refer to the information posted within these FAQ’s and contact that state’s guaranty association for guidance on their claims handling processes.
Where should I report a new claim?
Processing and payment of covered workers' compensation claims are being handled by the Florida Workers' Compensation Insurance Guaranty Association (you are leaving the DFS website and opening a new browser window) ("FWCIGA").
If you need to file a new claim, please call or write to FWCIGA c/o United Self Insured Services (“USIS”) at the following address:
United Self Insured Services ("USIS") is the third party administrator that will be handling claims on behalf of FWCIGA.
New claims can also be sent by e-mail to email@example.com.
Where should I send additional bills or other supporting documentation regarding a claim with AequiCap?
Please send all documentation regarding your claim to
PO Box 616648
Orlando, FL 32861-6648
Phone: (800) 444-9098 ext. 400
Fax: (407) 352-5788
Please be sure to reference your claim number on all correspondence.
Do I need to submit a proof of claim form to the Receiver in order to have FWCIGA make payments on my loss claim?
No. FWCIGA has access to the company claim files and will review your claim to determine if it is a covered claim on which payments may be due.
If you wish to make a claim directly against the AequiCap receivership estate, you must submit a proof of claim form to the Receiver. The Receiver has not yet begun the proof of claim filing process. Once the proof of claim process begins, information will be posted to this website on how you can obtain a proof of claim form.