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Inspector General

Teresa Michael

Director of Audit

Leah Gardner

Director of
Investigations

Captain Mike Shoaf


Office of Inspector General
200 East Gaines Street
Tallahassee, FL 32399-0312
Main Number
(850) 413-3112

Investigations Section

The Investigations Section is accredited by the Commission for Florida Law Enforcement Accreditation and inquires into cases involving DFS employees and/or DFS contractors when allegations of misconduct are received by the Office of Inspector General (OIG). When complaints are made against law enforcement officers for alleged misconduct, the Inspector General (IG) investigators are required to comply with the Law Enforcement Bill of Rights (F.S. 112.532-112.534), the Firefighter Bill of Rights (F.S. 112.82-112.84), and, in some cases, the Police Benevolent Association Union Contract, or the Florida State Fire Service Agreement. By law, law enforcement cases are considered confidential until an investigative report is published or disciplinary action occurs, whichever is later.

Some of the complaints received by the OIG do not rise to the level of an IG investigation. These complaints are referred to division management for appropriate action and monitored by the OIG. Conversely, management support cases are opened by the OIG when division management requests assistance.

Some complaints do not contain sufficient information to warrant opening an investigation. The Investigations Section will then open a preliminary investigation to do some fact gathering to help the OIG determine whether the issue necessitates an investigation, referred to management, or be closed out.

 

Investigations are initiated from several sources:

To File a Complaint, click here.

Commission for
Florida Law Enforcement Accreditation

By being accredited through the Commission for Florida Law Enforcement Accreditation (CFA), the OIG Investigations Section has proven to meet specific requirements and prescribed standards for certification by an independent reviewing authority. This designation means that the OIG Investigations Section has been recognized as maintaining the highest standards of professionalism, excellence, and competence and operates within industry standards by practicing best management practices.

Benefits of Being Accredited

  • Accreditation enhances community understanding of the OIG role as well as its goals and objectives.
  • The accreditation process requires an in-depth review of every aspect of the OIG’s organization, management, operations, and administration to include:
    • Establishment of goals and objectives with provisions for periodic updating;
    • Evaluation of whether resources are being used in accordance with goals, objectives, and mission;
    • Evaluation of policies and procedures, especially as documented in the OIG’s written directive system;
    • Correction of internal deficiencies and inefficiencies.
  • The accreditation standards provide norms against which OIG performance can be measured and monitored over time.
  • Accreditation requires that OIG policies and procedures are in writing, and are available to employees and the public.
  • The OIG is compelled to operate within specific guidelines. It is accountable to the CFA, and must stay in compliance with the standards set forth by the CFA in order to retain its accreditation.

The Accreditation Process

  • An OIG must apply to participate in the CFA accreditation process.
  • The OIG will be required to demonstrate compliance with all applicable standards.
  • Proof of compliance with the standards is determined by an assessment team sent by the CFA, conducting an on-site review of the OIG's own policies, procedures, and practices.
  • OIGs remain accredited for a period of three years. After the three-year period, they must be re-accredited.

Much of the above information was derived from the CFA. For further information about accreditation and the accreditation process, please visit the Florida Accreditation website at: www.flaccreditation.org/

Whistle-blower's Act

Whistle-Blower complaints (Florida Statutes § 112.3187-112.31895) are different and are reserved for the most serious issues -- substantial danger to public health, safety and welfare or gross mismanagement, waste of funds, or neglect by a Department of Financial Services employee. Routine personnel issues or general complaints are not a proper subject matter for whistle-blower complaints.

If you believe you have a substantial issue that needs to be reported, please review the Whistle-blower Fact Sheet (link) and then use of the following methods of filing the complaint:

  • Call the Chief Inspector General’s Whistle-Blower's toll-free Hotline: 1-800- 543-5353 or (850) 922-1060 (in Tallahassee)
  • Call the DFS OIG’s Office:  (850) 413-3112; or
  • Email us at: oig@myfloridacfo.com