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Consumer HelpThe loss of a loved one is a challenging and stressful time. The videos below will provide important information for you to consider when planning a funeral or making final arrangements for yourself or a loved one. Are you are considering purchasing funeral and cemetery merchandise and/or services? Do you know what a pre-need contract is? Watch the videos below to become more informed about important information to consider when making these decisions.

Please click on the links below to watch the videos:


You can also click on one of the underlined links for more information:

Frequently Asked Questions

In certain instances if a person has previously paid for a preneed contract, and the seller of the preneed contract subsequently goes out of business and/or becomes insolvent and will not or cannot perform the preneed contract pursuant to s. 497.456, Florida Statutes a claim may be filed against the Florida Consumer Protection Trust Fund. For more information and forms click on this link: PRENEED CLAIMS

If you wish to file a complaint, CLICK HERE to download the complaint form. The completed form should be mailed to:

The Division of Funeral, Cemetery and Consumer Services
200 East Gaines Street
Tallahassee, Florida 32399-0361

The Division of Funeral, Cemetery and Consumer Services can assist consumers with questions or complaints. You can contact the division at 850-413-3039, or Toll Free in Florida at 800-323-2627.