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Consumer Help Online
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Consumers can submit a request for assistance with insurance products, including bonds, warranties and annuities, online.

On Guard
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Verify Before You Buy!
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Before you sign a contract or write a check make sure that the company, broker or agent is licensed to do business in Florida.

 

Alerts

Floridians who have received a warranty offer from HomeServe USA Repair Management Corp. are urged to carefully review the offer for an “optional service plan.” The Miami-based insurance agency is reported to have mailed notices to 600,000 Florida residents in November 2012, and consumers are complaining that the notice looks like a bill from a government agency.The mailing asks the customer to send a check for $4.99 in the return envelope and agree to future checking account withdrawals to cover potential repairs to the homeowner’s water line. Click here for an article about the complaints.

The Division of Consumer Services has provided a list of suggestions to the National Association of Insurance Commissioners on steps to improve the recovery process for disaster victims, stating: “Every dollar spent on insurance must count, and policyholders must be able to count on their insurance coverage.” Click here to read the list of suggestions.

Annuity Solicitation Scam An unlicensed company named Unlimited Fulfillments Services, LLC has been contacting seniors about an annuity they may have that has reached the end of its surrender period. Read more......

National Sweepstakes’ Scam A company calling themselves National Sweepstakes has contacted a senior consumer in South Florida claiming to require payments to the IRS in order to collect her $1 million-plus prize. Read more.....

View additional Consumer Alerts and a list of common Fraud & Scams.

Other Resources

Rule Notices

NOTICE OF PROPOSED RULE DEVELOPMENT

RULE: 69J-8, F.A.C.

RULE TITLE: Alternative Procedure for Resolution of Disputed Sinkhole Insurance Claims

PURPOSE AND EFFECT: The purpose of the amendment will be to conform the rule to the present wording of Section 627.4074, F.S.

SUBJECT AREA TO BE ADDRESSED: All aspects of the Alternative Procedure for Resolution of Disputed Sinkhole Insurance Claims.

RULEMAKING AUTHORITY: 627.7074(8), F.S.

LAW IMPLEMENTED: 627.7074, F.S.

A rule development workshop was scheduled on Tuesday, April 9, 2013 at 200 East Gaines Street, Larson Building, Tallahassee, Florida. The record will remain open for 14 days following the workshop and will close at 5:00 pm on Tuesday, April 23, 2013. Please submit all written comments regarding the proposed rule development to Tasha Carter, Director, Division of Consumer Services, Department of Financial Services, 200 E. Gaines Street, Larson Building, Tallahassee, FL 32399-0321, (850) 413-5800 or Tasha.Carter@myfloridacfo.com.

Please click on the following link to view a draft of the proposed Rule Amendment.