Volume 4, No. 7 - July 2015

In The Know

- Keeping you informed is what it's all about

Agent and Agency Services’ Bureau of Investigation Fiscal Year 2014-2015 Results

The Bureau of Investigation is one of two bureaus within the Division of Agent and Agency Services - the other bureau is the Bureau of Licensing. The Bureau of Investigation is charged with investigating complaints against licensees of the Department, and sometimes unlicensed persons or entities who should be licensed (sec. 624.317(1), F.S.). The bureau is headquartered in Tallahassee and operates from field offices located throughout Florida. The bureau conducts investigations under administrative law and works closely on some cases with the Division of Insurance Fraud, our law enforcement agency. Following are the Bureau of Investigation’s fiscal year 2014-2015 investigative results:


  • Investigations opened – 3,535
  • Investigations closed – 3,520
  • Administrative actions taken – 505
  • Revocations – 185
  • Suspensions – 172
  • Surrenders by Consent Order – 24
  • Licensees placed on Probation - 61
  • Cease & Desist Orders – 23
  • Total fines & investigative costs - $487,900
  • Victim Restitution Ordered - $976,582
  • Referrals to the Division of Insurance Fraud – 159

Bail Bond Agencies - What Unlicensed Personnel Cannot Do

Bail bond agents should familiarize themselves with the laws governing their profession, particularly where it comes to what unlicensed personnel in your bail bond agency are prohibited from doing.

The following can only be done by a licensed bail bond agent:

  • solicit bail bond business
  • negotiate bail bond business
  • effectuate bail bond business
  • engage in bail bond business
  • execute bail bonds
  • sign bail bonds
  • countersign bail bonds
  • pledge United States currency, United States postal money orders, or cashier's checks as security for a bail bond in connection with a judicial proceeding
  • handle collateral receipts
  • handle or accept collateral
  • accept initial premium payment
  • deliver bonds to appropriate authorities
  • presenting defendants in court
  • apprehending, arresting, and surrendering defendants to the proper authorities
  • keeping defendants under necessary surveillance
  • apprehend, detain, or arrest a principal on a bond
  • possess or execute any forms
  • possess or execute any powers of attorney
  • possess or execute any bond forms
  • possess or execute any collateral receipts

[See Chapter 648, Florida Statutes, and Chapter 69B-221, Florida Administrative Code]

Unlawful or Unauthorized Charging of Fees

The Department has received an increasing number of inquiries from Florida agents and agencies asking if they can charge fees for policies or services, such as issuing certificates of coverage, to obtain additional compensation. Charging fees is unlawful under the Florida Insurance Code. Subsection 626.9541(1)(o), F.S., states that it is unlawful for any licensee to collect any sum connected with the purchase of insurance that is not forwarded to the appropriate insurer, or part of the insurer's rates as filed with the Florida Office of Insurance Regulation, or otherwise designated as lawful within the Florida Insurance Code. This law applies to all licensees, including agencies and surplus lines agents.

The Department will vigorously investigate all allegations of unlawful fees and take the appropriate enforcement action for the overcharging of Florida consumers in insurance transactions.

[See 626.9541(1)(o), Florida Statutes]

The 2015 Florida Statutes Now Available Online

The most current Florida Statutes can now be viewed at Online Sunshine - Title XXXVII Insurance.

Getting Out of the Insurance Business: Surrendering Your License

To voluntarily surrender your license, please log in to your MyProfile account. You will need to terminate your appointments first then you may surrender your license(s).

Alternatively, you may send a letter to the Bureau of Licensing stating that you wish to surrender your license. Please include the following:

  • Name
  • Florida License ID Number
  • Mailing address
  • Telephone number
  • Enclose your Florida insurance license ID or a statement indicating that you do not have the ID
  • Signature of the licensee

The letter can be emailed to the Department at:
AgentLicensing@MyFloridaCFO.com

or mailed to:
Florida Department of Financial Services
Division of Agent and Agency Services
Bureau of Licensing
200 East Gaines St.
Tallahassee, FL 32399-0319

As always, you can verify your license and appointment status by logging in to your MyProfile account or using our public licensee search. Tips on closing an insurance agency can also be found on our website at www.MyFloridaCFO.com/Division/Agents/Newsletter/Articles/AgencyClosing.htm.

Need Our Help?

Bureau of Licensing - All Licensing Questions

AgentLicensing@MyFloridaCFO.com - For general inquiries about licensing.

Education@MyFloridaCFO.com - For education-related questions (prelicensing, continuing education, providers, etc.)

MyProfile - Check your up-to-the-minute application status, education information, and more.

Licensees are reminded to update any change in their name, addresses (including email) or phone numbers by logging in to their MyProfile account. If you also have an agency license, don't forget to log in to your agency's MyProfile account and update it as well.

200 East Gaines Street
Larson Building, Room 419
Tallahassee, FL 32399-0319

Bureau of Investigation - Compliance Issues Only, By Type of License

Compliance issues, licensees and insurers only:

Title@MyFloridaCFO.com - For title insurance matters

BailBond@MyFloridaCFO.com - For bail bond matters

Adjusters@MyFloridaCFO.com - For adjuster matters

For all other matters not related to licensing or education:

askDFS@MyFloridaCFO.com -

200 East Gaines Street
Larson Building, Room 412
Tallahassee, FL 32399-0320