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Division Director

Greg Thomas


Insurance Agent and Agency Services
200 East Gaines Street
Tallahassee, FL 32399-0318
Bureau of Licensing
(850) 413-3137
Bureau of Investigation
(850) 413-3136
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RESIDENT CUSTOMER REPRESENTATIVE LICENSE

TYPE AND CLASS:
4-40 Customer Representative


Common Use(s) of License:

A salaried employee of the general lines (property and casualty) agent or agency that may transact automobile, water craft, home, motorcycle, and pet insurance under the supervision of a licensed and appointed general lines agent.

Related Florida Statutes:

626.015, 626.7351


STEPS TO OBTAIN RESIDENT 4-40 CUSTOMER REPRESENTATIVE LICENSE:

Step 1 - You must be:

  • A natural person at least 18 years of age.
  • A resident of the state of Florida.
  • A United States citizen or legal alien who possesses a work authorization from the United States Immigration and Naturalization Services. [Click here for more information]

Step 2 - Must have the following prerequisite(s) before applying:

  • Successfully completed 100 hour classroom course in all lines of insurance except life and annuities. Must be completed within four years of application date. [Click here to search for a course] [Requires State Examination]
    OR
  • Successfully completed a correspondence course in all lines of insurance except life and annuities. Must be completed within four years of application date. [Click here to find a course] [Requires State Examination]
    OR
  • Completed at least six months experience in responsible insurance duties as a full-time employee (of an insurer, general lines agent or agency, etc.) in all lines except life and annuities. [Click here to print the Qualification and Verification Form] [Requires State Examination]
    OR
  • Successfully completed at least 6 semester hours of credit or its equivalent in property and casualty courses from an accredited college or university (an official transcript required). [Requires State Examination]
    OR
  • Become a resident of Florida, held a valid resident license with the equivalent line of authority for at least one (1) continuous year prior to applying for a license in Florida, and submit the application for the Florida customer representative license within 90 days of becoming a resident of Florida. [Transfer of License]. [Exempt from State Examination]
    OR
  • An original letter from one of the following institutions awarding one of the following designations:
    • American Institute for Property and Liability Underwriters - Chartered Property and Casualty Underwriters (CPCU)
    • Insurance Institute of America - Accredited Advisor in Insurance (AAI)
    • Society of Certified Insurance Counselors - Certified Insurance Counselor (CIC)
    • Independent Insurance Agents of America - Accredited Customer Service Representative (ACSR)
    • National Association of Professional Insurance Agents - Certified Professional Service Representative (CPSR)
    • Society of Certified Insurance Service Representatives - Certified Insurance Service Representative (CISR)
    • National Association of Christian Catastrophe Insurance Adjusters - Certified Insurance Representative (CIR)
    • Accredited Postsecondary Institute in this State - Registered Customer Service Representative (RCSR)
    • Professional Career Institute - Professional Customer Service Representative (PCSR)
    [More Designation Information] [Exempt from State Examination]
    OR
  • Earned an associate degree or bachelor's degree from an accredited college or university with at least 9 academic hours of property and casualty insurance curriculum, or the equivalent (an official transcript is required). [Exempt from State Examination]

Step 3 - Apply:

Step 4 - Send prerequisite(s) to department:

  • Send proof of prerequisite, as indicated in Step 2, to the Bureau.
    Note: If you have taken a prelicensing course, your prelicensing education provider will automatically send the Bureau proof within 20 days of your passing date. This does not include designations.

    Mail to:
    Department of Financial Services
    Bureau of Licensing, Room 419
    200 East Gaines Street
    Tallahassee, FL 32399-0319

Step 5 - Fingerprints:

Step 6 - Status notification(s):

  • Once an application has been submitted, you may check your MyProfile account for the status of your application. Deficiencies will be listed under the pending license type.

Step 7 - Examination:

Disregard this step if you are not required to take an exam.

  • Upon approval, an e-mail will be sent to you directing you to check your messages in your MyProfile account. Messages are where you may print your notifications from the department, such as an authorization for an examination. Follow the message's instructions to schedule the examination.
    [Click here for the Exam Information page]

Step 8 - Print license:

  • Once all the above steps have been satisfied, the department will send your approval by email. You may then go to your MyProfile account and print your license.

    Note: If you are required to take an examination, you will not be able to print your license until the department has received a passing result from the testing vendor.

Special Note:

  • Can not be employed by more than one general lines agent or agency at any given time and must be housed in the office of the agent or agency.
  • All business transacted by the customer representative must be in the name of the agent or agency.
  • May not obtain the license to write or handle controlled business per Florida Statute 626.730.
  • Can not engage in transacting insurance outside of the office of his/her agent or agency.
  • Must be a salaried employee. Compensation shall not include commissions and shall not be primarily based on the production of applications, insurance, or premiums.
    The Customer Representative license can not be held with the following licenses:
  • 0-55 SERVICE REPRESENTATIVE
  • 0-60 MANAGING GENERAL AGENT
  • 0-93 LIFE (FOREIGN/MILITARY)
  • 1-20 SURPLUS LINES
  • 2-20-GENERAL LINES
  • 2-21 MOTOR VEHICLE AND MECHANICAL BREAKDOWN
  • 2-22 CREDIT PROPERTY
  • 2-23 RESIDENT MOTOR VEHICLE RENTAL
  • 2-30 MORTGAGE GUARANTY
  • 2-33 INDUSTRIAL FIRE OR BURGLARY
  • T1-20 SURPLUS LINES
  • T2-20-GENERAL LINES
  • T2-33 INDUSTRIAL FIRE OR BURGLARY