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Division Director

Greg Thomas


Agent and Agency Services
200 East Gaines Street
Tallahassee, FL 32399-0318
Bureau of Licensing
(850) 413-3137
Bureau of Investigation
(850) 413-3136
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Notice of Receivership of Quality Health Plans, Inc.


On November 16, 2011, Quality Health Plans, Inc. ("Quality") was ordered into receivership for purposes of rehabilitation by the Second Judicial Circuit Court in Leon County, Florida. The Florida Department of Financial Services is the court appointed Receiver of Quality. Without further court action, Quality has been ordered liquidated effective December 1, 2011.

Quality is a provider-sponsored health maintenance organization that obtained its Florida license in 2002 and began operations in January 2003. Headquartered in Tampa, Florida, Quality is a Medicare only HMO of approximately 10,000 Medicare subscribers. Medicare premiums and contracts are administered through a federal agency, the Centers for Medicare and Medicaid Services ("CMS"). Quality was previously ordered into a limited form of receivership on October 17, 2011.

Quality members' health care coverage continues uninterrupted during the period of rehabilitation. However, Quality's health care contracts will terminate upon the effective date of liquidation on December 1, 2011 and Quality will no longer provide health care coverage to the Quality members.

As of December 1, 2011, former Quality members will receive continued health care coverage as arranged by CMS. The Receiver and CMS are closely coordinating on these matters now and will have additional details available soon on the Receiver's website at www.myfloridacfo.com/Division/Receiver. The Receiver will also send a notice to the Quality members to notify them of the liquidation and receivership process. Quality members are urged to carefully read any letters they receive from the Receiver and/or CMS as they will include very important information about the member's health care coverage from December 1, 2011.

Consumer/Claim Calls:

Consumers with questions regarding Quality should visit the company's website at www.qualityhealthplans.com/ or call Quality directly at the numbers provided below.

Quality Health Plan – Direct Contact Information:
Customer Services:1-866-747-2700
Utilization Management (for referrals, pre-certification or case management): 1-866-747-2300
Provider Relations & Network Services:  1-727-945-8400 x 8515
Main office number:  (813) 574-1640
Mailing Address:  4010 Gunn Highway, Suite 220, Tampa, Fl. 33618-8744
Website: www.qualityhealthplans.com

For any other questions, consumers are asked to contact the Receiver by using the "Contact Us" form at the Receiver's website, www.myfloridacfo.com/Division/Receiver or call the Florida Department of Financial Services, as Receiver, at 1-800-882-3054 or (850) 413-3081. Copies of the relevant information and documents are available on the Receiver's website, www.myfloridacfo.com/Division/Receiver.


November 18, 2011