|DATE:||July 22, 1997|
|FROM:||William O. Monroe, Director
Division of Accounting & Auditing
Office of Comptroller
|SUBJECT:||INTERACTIVE VOICE RESPONSE SYSTEM|
We now have in place an Interactive Voice Response (IVR) System to provide EFT payment information and vendor payment information to callers. The system has two phone numbers to call depending on the information desired.
The EFT System Phone Number is 413-7262 or Suncom 293-7262. This phone number will provide EFT participants with the following information related to EFT payments:
The Vendor Information System Phone Number is 413-7269 or Suncom 293-7269. This system will provide payment information based on Vendor Number and invoice number and/or dollar amount. It searches for a match within the most recent 30 day period. This number also has a 0 out option if assistance is needed. The Vendor Ombudsman Section will provide assistance. Agencies are encouraged to inform vendors about this new system, including providing information in purchase orders and contracts. The Department of Management Services has agreed to include the phone number in the boiler plate language of their purchasing documents.
If you have any questions please call Hal Foy, Bob Barrett for vendor payment information, or Mike Crowley for EFT information at 488-1951 or Suncom 278-1951.