Need Our Help?
The Division of Consumer Services is happy to assist you with your insurance needs. Our dedicated and experienced helpline specialists are continuously trained and informed about any changes that occur to the 26 different categories of insurance they confront on a daily basis. We are ready to take your call, answer your questions, or open a file and go to the company on your behalf.
Online Assistance
Consumers can submit a service request for assistance, online. Just click on the Online Complaint Form icon. The request will be assigned to an insurance specialist who will open the file and contact the involved entity(s) on behalf of the consumer.
Assistance By Telephone
Or you can contact a specialist directly by telephone between the hours of
7am–6pm at the statewide, toll-free number below:
1-877-MY-FL-CFO (1-877-693-5236)
TDD line: 1-800-640-0886
Out of State Callers: (850) 413-3030
Please
have the following information ready:
- Policy information – Company, Policy Number or Claim Number
- Your contact information – Address, Telephone Number (Home, Cell or Work).
- Description of the problem or issue
Note: Insurance companies, by statute, have 21 days to respond to the Department once a complaint has been filed. Usually the response time is much quicker and we strive to successfully close a file within 30 days.
