WELCOME
Letter from the CFO
Consumer Services Helpline
Service Offices
SiteMap

COVERAGES
Basic Insurance Requirements
Optional Coverage
Special Cases
DHSMV Requirements

PREMIUMS
Factors that Affect Premiums
Discounts and Surcharges
Premiums

POLICIES
Cancellation, Nonrenewal, Policy Transfer
Before and After Accidents

CONSUMER INFO
Selecting Agents & Companies
Protecting Your Privacy
Community Outreach Programs

Glossary

Cancellation, Nonrenewal or Policy Transfer

An insurance company may stop covering you by either canceling your policy or refusing to renew it. An insurance company may also transfer your policy to another insurer.

Cancellations

“Cancellation” is the termination of an insurance policy before its normal expiration date. The company or the policyholder can initiate this.

Company Cancellations

A company may cancel your auto insurance under certain conditions, regardless of whether you have a binder, or proof of insurance.

Once the binder is issued and before the actual policy is issued, the company may cancel your coverage for any valid reason but must give you five days written notice.

Once the policy has been issued, the company may cancel your policy during the first 60 days of coverage for any valid reason, but must give you 45 days written notice, or only 10 days notice if your premium check bounces.

If your insurance company cancels your policy, it must refund any unearned premiums, or money paid in advance but not yet used, that is owed to you.

Valid reasons for canceling a policy or contract include misrepresentation by the policyholder, or simply that the policyholder is not eligible under the company’s underwriting guidelines.

The company may cancel your policy after 60 days only if:

• you provide misinformation on your application or file a fraudulent claim. The company must give you a written notice of at least 45 days before it cancels the policy;
• the state suspends your driver license or vehicle registration. This also applies to any driver who lives with you or regularly operates a vehicle insured on your policy. The company must provide you with 45 days written notice before it cancels the policy; or
• you do not pay your premium. Your company must give you 10 days written notice before it cancels your policy. Many companies meet this requirement by simply mailing bills to policyholders at least 10 days before the due date, advising that the policy will cancel on a specific date unless the premium is paid. These companies may then cancel the policy on the listed date.

Policyholder Cancellations

You may cancel your policy at any time following the first 60 days after its effective date by notifying your company in writing. If you do so, the insurance company may charge you a 10 percent penalty on your returned premium.

You cannot cancel your policy during the first 60 days unless you can provide proof of the following:

• the vehicle is totally destroyed,
• you sold the vehicle or
• you obtained coverage with another company.

Nonrenewals

“Nonrenewal” is the termination of an insurance policy at its normal expiration date. An insurance company that decides not to renew your policy must notify you in writing at least 45 days before the expiration date. The following are examples of reasons for nonrenewal:

• Accidents — Even not-at-fault accidents can lead to non-renewal if you or another insured on your policy have three within a three-year period. The company may also decide not to renew if you have a series of claims, including towing or comprehensive claims.
• Traffic violations — An insurer may decide not to renew your policy if you receive a conviction for a major violation, such as driving under the influence (DUI) or leaving the scene of an accident. The company may also decide not to renew your coverage if you receive convictions for several minor violations.
• Company guidelines — The company may elect not to renew your policy if you no longer meet underwriting guidelines. For example, you may no longer qualify if you attempt to add coverage for a sports car to your policy.

Policy Transfer

Instead of canceling or not renewing your insurance coverage, a company may transfer your policy to another company in the same insurance group. Your company must give you 45 days advance notice of its intent to transfer your policy. It must also inform you of new premium costs and specific reasons for any premium increase.