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Division of Consumer Services

Welcome to the Division of Consumer Services

Equity Indexed Annuity Alert

If you’re considering the purchase of an equity indexed annuity, knowledge is your best weapon against deceptive sales practices.Click here to learn more.

The Department of Financial Services (DFS) is proud of its efforts to provide Florida consumers with information and education they need to make informed financial decisions.

  • Consumer assistance and answers to general insurance and financial questions are available through our toll-free helpline, at our regional service offices or through our website. Our statewide toll-free helpline, 1-877-693-5236, is available 8 a.m. to 5 p.m. Each year, our specialists handle more than 450,000 consumer calls.
     
  • Regional service offices located strategically throughout the state provide consumers with access to one-on-one guidance regarding insurance and financial issues.
     
  • Our free community outreach programs reach thousands of Floridians each year. We partner with the Department of Elder Affairs to conduct a special outreach program helping seniors with their insurance concerns, called SHINE (Serving Health Insurance Needs of Elders).
     
  • Consumer guides are available free of charge to consumers on a range of topics relevant to today's insurance and finance markets. Guides can be ordered or reviewed online and printed individually.