Division of Agent and Agency Services
Protecting the Insurance-Buying Public by Licensing Competent and Trustworthy
Individuals and Entities and Expeditiously Investigating Alleged Violations
of the Florida Insurance Code
Licensure & Compliance
NON-RESIDENT CUSTOMER REPRESENTATIVE
TYPE AND CLASSES:
-
9-40 Customer Representative
Florida Statutes 626.741 (1) (b) defines
a “CUSTOMER REPRESENTATIVE” as a
salaried employee of the general lines
(property and casualty) agent or
agency. The customer representative
transacts insurance under the
supervision of a licensed and appointed
resident general lines agent of
Florida.
Application Qualifications:
- Complete an online application for License and
submit appropriate fees.
Apply for license
- Be a natural person at least 18 years of age.
- Be a resident of another state sharing a
common boundary with this state (Georgia
or Alabama) and has been employed in
this state for a period of not less than
six months.
- Be a United States citizen or legal alien who
possesses a work authorization from the
United States Immigration and
Naturalization Services.
- Be fingerprinted on cards provided by the
Florida Department of Financial
Services. Two fingerprint cards are
mailed to the applicant.
- Requirements for applicants with prior
criminal history
(Click Here)
State Examination Qualifications: Must
be completed within the last two years
- Successfully
completed a 100 hour classroom
course in all lines of insurance
except life and annuities
(DICE Link);
or
- Successfully completed a correspondence course in
all lines of insurance except life and annuities
(DICE Link);
or
- Completed at least six months’ experience in
responsible insurance duties as a
full-time employee (of an insurer,
general lines agent or agency, etc.)
in all lines except life and
annuities
Qualification and Verification Form
Link); or
- Successfully
completed at least 6 semester hours
of credit or its equivalent in
property and casualty courses from
an accredited college or university
(an official transcript required);
or
- Be fingerprinted on cards provided by the
Florida Department of Financial
Services. Two fingerprint cards are
mailed to the applicant.
Exemptions for State Examination
- A letter of
clearance indicating the licensee
held a property and casualty license
for at least one (1) year in his/her
home state and applying for a
license within (90) days of becoming
a resident of the State of Florida;
or
- An original letter from one of the
following institutions awarding one
of the following designations:
- American Institute for Property and
Liability Underwriters
- Chartered Property and Casualty
Underwriters (CPCU)
- Insurance Institute of America -
Accredited Advisor in Insurance (AAI)
- Society of Certified Insurance
Counselors - Certified Insurance
Counselor (CIC)
- Independent Insurance Agents of
America - Accredited Customer
Service Representative (ACSR)
- National Association of Professional
Insurance Agents - Certified
Professional Service Representative
(CPSR)
- Society of Certified Insurance
Service Representatives - Certified
Insurance Service Representative (CISR)
- Florida Association of Insurance
Agents - Certified Customer Service
Representative (CCSR)
- Accredited Postsecondary Institute in
this State - Registered
Customer Service Representative (RCSR)
- Professional Career Institute -
Professional Customer Service Representative (PCSR)
Special Notes
- Cannot be employed by more
than one general lines agent or agency
at any given time and must be housed in
the office of the agent or agency.
- May only transact the kinds of insurance
his/her appointing agent or agency is
authorized to write.
- All business transacted by the customer
representative must be in the name of
the agent or agency.
- Applicant cannot be licensed as a
general lines agent, service
representative, public adjuster or
managing general lines agent while
holding this type and class of license.
- Cannot engage in transacting insurance
outside of the office of his/her agent
or agency.
- Must be a salaried employee.
Compensation shall not include
commissions and shall not be primarily
based on the production of applications,
insurance, or premiums.
