Division of Agent and Agency Services
Protecting the Insurance-Buying Public by Licensing Competent and Trustworthy
Individuals and Entities and Expeditiously Investigating Alleged Violations
of the Florida Insurance Code
Licensure & Compliance
Examination Information
Frequently Asked Questions
- How will I know when to call Pearson VUE to schedule my
examination or get my photo identification license?
The Department will send an authorization
letter the day your application is approved. However,
you may check the Department’s website at
https://secure.fldfs.com/openauth_alis/ to see if you have
been authorized. You must wait 3 business days before scheduling
an exam with Pearson VUE. You may schedule your examination
at www.PearsonVUE.com
or by calling Pearson VUE toll free at 888-274-2020.
- How can I find a list of Pearson VUE’s test sites?
The test sites and times of operation are
listed on Pearson VUE’s website at
www.PearsonVUE.com
or you may obtain information by calling Pearson VUE toll free
at 888-274-2020.
- What type of identification do I need to take to the test
center?
One form of a government issued photo identification.
The name on the photo identification must match the name under
which you submitted your application. You will not be
able to obtain your license if your application and identification
do not match. If there is a difference, please call the
Bureau of Licensing at 850-413-3137 for assistance.
- Will it be necessary for me to make an appointment with
Pearson VUE to get a photo license card?
No. It is not necessary to make an
appointment to get your photo license card.
- How often are exams given?
Exams are administered six (6) days each
week at most sites. Visit Pearson VUE’s website at
www.PearsonVUE.com,
or call Pearson VUE toll free at 888-274-2020 to verify dates
and times that test sites are open.
- I failed my exam with Pearson VUE, when can I take a re-examination?
You will need to apply for a re-examination
on our online application at
https://aalf.fldfs.com/common/com_index.asp. You must
wait 3 business days before scheduling an exam with Pearson
VUE. You may then schedule your examination anytime at
www.PearsonVUE.com or
by calling Pearson VUE toll free at 888-274-2020.
- If I’m in another state, can I take my Florida examination
in that state?
Yes, if Pearson VUE has a test site in
that state. You may check the Pearson VUE website for
that information at
www.PearsonVUE.com
or by calling Pearson VUE toll fee at 888-274-2020. If you test
in another state, you will not be able to pick up your photo
license card at the test site. The license will be mailed
to you at your mailing address.
- How do I contact Pearson VUE?
You may contact Pearson VUE on their website
at www.PearsonVUE.com
or toll free at 888-274-2020.
- Will there be special consideration given to an applicant
with a disability?
Yes. An applicant with a disability
must contact Pearson VUE directly for assistance. You
may contact Pearson VUE may at
www.PearsonVUE.com
or by telephone at 888-274-2020.
- Can I take the examination in a language other than English?
No. Currently examinations are in the English
language only.
