Protecting the Public and Insurance Industry by Timely and Accurately Licensing Competent Individuals and Entities and Fairly Investigating Alleged Violations of Florida’s Insurance Laws

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1. I’m a new agent. When are my continuing education hours due?
   Your compliance period is determined by the date you were licensed and your birth month. Your continuing education hours are due the last day of your birth month, after you have held the license for 24 months.  [Rule 69B-228.220(1)(a), F.A.C.]
   Examples:
   • Licensed – July 11, 2007
     Birth Month – June
     Compliance start date – July 1, 2008
     Due date – June 30, 2010
   • Licensed – July 11, 2008
     Birth Month – November
     Compliance start date – December 1, 2008
     Due date – November 30, 2010
   • Licensed – July 11, 2008
     Birth Month – July
     Compliance start date – August 1, 2008
     Due date – July 31, 2010
2. What is the continuing education requirement? When is it due?
   The number of continuing education hours required depend on the license type you hold and number of years you've held it. Continuing education is due every 2 years, for most license types.
3. Where do I go to check my continuing education requirement and status?
   Go to www.MyFloridaCFO.com/Agents.  Click on MyProfile, log in, and click on CE Status. Contact the department at 850-413-3137 if you have questions regarding your requirement.
4. I'm a nonresident licensee and I'm showing out of compliance. What do I do?
   Nonresident Agents: We will need to verify your home state license and update your continuing education compliance. You will need to request a letter of certification from your home state, or a copy of the National Association of Insurance Commissioners' database showing your active resident license status, and mail it to our department. Please include your license number on your documentation. Note: Nonresidents are not considered out of compliance until 45 days after their compliance date. Please do not send the letter before your compliance cycle has ended.
   
   Nonresident Adjusters: Nonresident adjusters who hold a resident license in a state that is not reciprocal with Florida may submit a letter of certification or copy of the National Association of Insurance Commissioners' database showing you hold an active nonresident license in a secondary state that is a Florida reciprocal state, and mail to our department. Please include your license number on your documentation. Click here for a list of reciprocating states. Note: Nonresidents are not considered out of compliance until 45 days after their compliance date. Please do not send the letter until after your compliance cycle has ended.
   
   Fax:  850-413-3291
   Mail:  Florida Department of Financial Services
            200 East Gaines Street
            Room 419
            Tallahassee, FL 32399-0300
5. What happens if I do not get my continuing education hours done by the end of my compliance period?
   You will be assessed a $250 fine and you will be required to complete your remaining continuing education hours. You will first receive a Preliminary Notice of Non-Compliance and a Settlement Stipulation in your MyProfile account approximately 45 days from the end of your compliance period. The Settlement Stipulation must be signed and returned to the department at the address listed on the form. Once the department receives your signed Settlement Stipulation, a Consent Order with an Invoice will be added to your MyProfile account. The invoice should be returned to the department at the address listed on the form within 30 days after it is issued with the $250 fine paid in full. You will have 120 days to complete your remaining continuing education hours.
6. What will happen if I do not sign my Stipulation Agreement and/or do not pay my fine?
   Your appointments will be cancelled.
7. Can I take my continuing education hours online?
   Yes. Required hours can be taken online or in a classroom. (Note: There may be some exceptions.)
8. Can I take the same continuing education course next year
   No. You can not repeat the same course with in three years and receive continuing education credit.
9. When can I take a basic level continuing education course?
   You can only take basic level classes within your first 6 years of being licensed. When you have been licensed for 6 years or more, you can no longer receive credit for basic classes and must take intermediate or advanced level courses to receive continuing education credit.
10. I took a course and don't see it on my transcript. What do I do?
    Contact the provider of the course. They are responsible for submitting your course credit to the department. The provider has 20 days after the completion of your course to submit your course credit.
11. I see a course in my transcript but I'm not receiving credit for it. What do I do?
    Call the department at 850-413-3137.
12. I'm canceling my license before the end of my continuing education compliance period. Do I have to do the continuing education?
    No. There is no continuing education requirement once the license is canceled.
13. I'm changing my adjuster license from one adjuster type to another (example: 5-20 to a 6-20), do I have to do my continuing education?
    Yes. Your compliance period and your continuing education requirements will not change.
14. Where do I get a list of examination proctors/monitors?
    Contact the provider of your course. Providers maintain a list of their approved proctors/monitors in your area.